Shipping Policy
Flat-rate delivery across Oman and the GCC, usually within a few working days.
This Shipping Policy explains how Mouj (Abu Ilham Global LLC, CR 1646113) delivers orders placed on mouj.co.
Where we deliver
We currently ship to addresses in:
- Oman
- United Arab Emirates
- Saudi Arabia
- Qatar
- Kuwait
- Bahrain
Rates and timing
- Standard delivery fee: OMR 2.00 per order (flat rate across the countries above), unless a different rate is shown at checkout.
- Estimated delivery: typically 2–4 working days after your order is packed, depending on destination and courier capacity.
- Working days exclude Friday and public holidays in the dispatch or destination country where those affect courier service.
Estimates are not guarantees. Delays can occur due to address issues, customs (for cross-border GCC routes), weather, peak periods or courier constraints.
Order processing
- We aim to confirm and pack orders promptly after placement.
- You will receive updates by email (and WhatsApp if you opted in).
- A tracking number is shared when the courier accepts the parcel.
Delivery address
You are responsible for providing a complete, accurate address and a reachable phone number. If a delivery fails because of incorrect details or repeated failed attempts, we may need to rearrange delivery (extra fees may apply) or treat the order under our Cancellation / Returns policies.
Gift wrapping
Optional gift wrapping may be offered at checkout (currently OMR 1.00). Promotional free gift wrapping may apply when announced on the site (for example on orders over a stated amount).
Damaged or missing parcels
If your parcel arrives damaged, or an item is missing, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement, repair path or refund as appropriate.
Questions? Email hello@mouj.co or WhatsApp +968 97123210. Website: mouj.co.