Orders
Cancellation Policy
Cancel before we pack and ship — after that, use returns.
This Cancellation Policy covers how customers and Mouj (Abu Ilham Global LLC, CR 1646113) may cancel orders placed on mouj.co.
Customer cancellation
- Before packing / dispatch: contact us as soon as possible at hello@mouj.co or WhatsApp +968 97123210 with your order number. We will cancel if the order has not yet been packed or handed to the courier.
- After dispatch: the order cannot be cancelled in transit. You may refuse delivery where the courier allows, or request a return after delivery under our Returns Policy.
- Cash / card on delivery: if we cancel before delivery, no payment is due. If you refuse a valid delivery without a covered reason, courier fees may still apply.
How to request cancellation
- Send your order number and request to cancel.
- We confirm whether the order is still cancellable.
- You receive email confirmation when cancellation is complete.
Cancellation by Mouj
We may cancel an order if:
- An item is unavailable or listed with an obvious pricing error
- We cannot verify the delivery address or contact details
- We suspect fraud, misuse of promotions, or violation of our Terms
- Delivery to your area becomes impossible
If you have already paid, we will refund under our Refund Policy.
Effect of cancellation
Once cancelled, the sale contract for that order (or the cancelled part) ends. Stock is released and any applicable refund is processed as described in the Refund Policy.
Questions? Email hello@mouj.co or WhatsApp +968 97123210. Website: mouj.co.