Orders
Refund Policy
How refunds are calculated and when you receive your money back.
This Refund Policy explains how Mouj (Abu Ilham Global LLC, CR 1646113) issues refunds for orders on mouj.co.
When refunds apply
- Approved returns under our Returns & Exchanges Policy
- Cancelled orders that were already paid (if an advance payment was taken)
- Items we cannot fulfil (out of stock after order, lost in transit, etc.)
- Defective or not-as-described items where a refund is the agreed remedy
Payment methods at Mouj
Checkout currently offers cash on delivery and card on delivery (where available). In those cases:
- If the order is cancelled before delivery, you simply do not pay on delivery.
- If you already paid the courier or a payment partner, we refund the amount due after we confirm the return or cancellation.
If online card or wallet checkout is enabled in future, refunds will be sent back to the original payment method via that provider.
What is refunded
- Product price of approved returned or unfulfilled items
- Original shipping fee only when the return is due to our error, a defect, or non-delivery
- Gift wrapping for items fully refunded before dispatch, or when the whole order is cancelled before packing
Return shipping paid by you for change-of-mind returns is not refundable.
Timing
- We inspect returned goods within a few working days of receipt.
- Once approved, we process the refund within 7–14 working days.
- Banks or payment providers may take additional time to show the credit on your statement.
Partial refunds
If only some items in an order are returned or cancelled, we refund those items (and shipping only if the whole order fails for a reason we are responsible for).
Non-refundable
- Items declined under the Returns Policy
- Promo discounts may adjust the refundable amount to what you actually paid
Questions? Email hello@mouj.co or WhatsApp +968 97123210. Website: mouj.co.